Vtiger CRM is a widely-used customer relationship management application with thousands of users in dozens of countries.  It has a vibrant community of users driving the product forward, and contributing to it's development.  Over a million copies of vtiger CRM have been downloaded to-date.

Vtiger CRM Features

Sales Force Automation

• Lead Management
• Account & Contact Management
• Opportunity Management
• Sales Quotes

Customer Support & Service

• Trouble Tickets
• Knowledge Base
• Customer Self Service
• Online Knowledge Base

Marketing Automation

• Campaign Management
• Mass Mailing
• E-mail Templates
• Mail Merge Templates

Inventory Management

• Products Catalog
• Price Books
• Vendor Management
• Purchase Orders
• Sales Orders
• Invoices
  

Activity Management

• To Dos, Meetings & Calls
• Recurring Events
• Shared Calendar
• Activity History
• E-mail Notifications
• Notes

Productivity Add-ons

• Email Client
• Outlook Plug-in
• Office Plug-in
• Thunderbird Extension
• Customer Portal
• RSS Feeds
  

Reports & Dashboards

• Key Metrics
• Customizable Reports
• 20 Pre-built Reports
• 20 Pre-built Dashboards
• Report Folders

Product Customization

• Custom Fields (10 different data objects)
• Pick Lists
• Custom List Views
• Drag & Drop Modules
• Currency customization

Security Management

• User Management
• Profiles
• Roles
• Groups
• Organization-level Access Control